MCHN Support · Merch

Something wrong with your gear?

Damaged, defective, or not what you ordered: send the details within 30 days of delivery and we’ll make it right with a free replacement or a refund. You deal with us directly; we handle the production partner.

Free replacement or refund
30-day window
Photos speed everything up

Your details

Full name *

Email *

Use the same email you ordered with. It helps us find your order fast.

Order number *

It’s in your order confirmation email from shop.mchn.co.

The issue

What went wrong? *

Damaged in transit Defective print Wrong item or size sent Never arrived Other

Tell us what happened *

Photos (optional)

Up to 3 photos. Clear shots of the problem get claims approved faster.

We usually respond within 1–2 business days. By submitting, you agree to our Privacy Policy and Terms of Service; your order details and photos are shared with our production partner to resolve the claim.

Something wrong with your gear?

Your details

The issue

Request received.